Voice Call
Receive customer calls on your own number or an Experia number, with IVR, and recording and analysis for every call.
Key Features
- Connect an existing number or get a new one from Experia
- Answer calls on the platform and on the mobile app
- Multi-level, multilingual IVR menus you design yourself
- Routing to the right employee, with the full context of the conversation
- Automatic recording of every call, with a full transcript
- A dashboard for peak hours, abandoned calls and IVR drop-off
Use Cases
Tele Sales
Make sales calls and close deals over the phone
Advanced Technical Support
Resolve complex issues that require direct voice communication
Call Centers
Efficiently manage large volumes of inbound and outbound calls