Request Management
Request forms and a status journey that moves each request between teams until it is closed, with reports and analysis of recurring complaints.
Key Features
- A request form you design yourself, with the fields each type needs
- Statuses that reflect how your company actually works
- Send a request back to a previous team instead of closing and reopening it
- Assign a status to a named employee, or to a team in rotation
- Supervisor instructions, comments and replies inside the request itself
- Reports that separate wait time before pickup from handling time after
Use Cases
Service Requests
Track maintenance and add-on service requests through to closure
Complaints & Inquiries
Professionally handle customer complaints and ensure resolution
Sales
Manage interested clients and hand off leads between agents