Experia Features

Experia Features

Experience a suite of advanced features and tailored solutions
designed to streamline your workflow and elevate your digital presence.

Competitive Advance

  • Customization based on client

  • Support and enhance customer care

  • Ability to integrate with internal system

  • User interface supports Arabic and English

  • Flexible setup of 2nd and 3rd line of support

  • Legislative Advantages

  • Cloud service in Saudi Arabia

  • Ability to host in customer’s data center

  • Compatible with Cybersecurity requirements

  • Saudi Proprietary software

  • Practical Features

  • Each time a client sends a message to your channels; that client will be dynamically assigned to one of the online agents

  • Supervisors can monitor chats and intervene if needed

  • Unlimited number of messages

  • User interface supports Arabic and English

  • High visibility on customer communications

  • Technical Features

  • Cloud solution

  • Ability to serve multiple clients at a time

  • Ability to easily exchange Text phrases with clients

  • Ability to share (location)

  • Compatible with all web browsers

  • Ability to share rich multimedia files

  • Compatible with all operating systems MS Windows, Apple MacOS, Linux

  • Ability to automate sending notifications and attachments through integration with internal system

  • Export reports (CSV, XLS, PDF)

  • Digital Customer Care

    We'll even help you setup your account
    within one Business Day