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Experia Features

Marketing

  • Using WhatsApp for marketing is a powerful way to engage with your audience, as it's a direct, personal communication tool.

  • Campaigns: Use WhatsApp's Campaigns feature to send messages to multiple contacts at once. This is a great way to send updates, promotions, or announcements to a large audience.

  • Targeting: Use customer data to segment and target specific groups, creating more relevant and effective messaging.

  • Custom Messages: Send personalized offers or recommendations based on customer preferences and previous interactions.

  • Rich Content: WhatsApp supports sending images, videos, audio, and documents. Use these formats to share product demos, how-to guides, or behind-the-scenes content to engage your audience.

  • Product Catalogs: You can create a catalog of your products or services on WhatsApp Business, allowing customers to browse and inquire about items directly.

    • Sales

  • Using social media for sales is one of the most effective ways to reach a wide audience, engage with potential customers, and drive conversions.

  • Product Demos: Share videos showing how your product works and the value it provides. This can increase trust and help potential customers make a purchase decision.

  • Chatbots for Instant Messaging: Use chatbots to provide immediate responses to inquiries on platforms like Facebook Messenger or WhatsApp. This can help answer questions about products, availability, pricing, and more, potentially closing sales faster.

    • Customer and Beneficiary Service

  • Engage with your audience, resolve issues quickly, and create a more personalized experience.

  • Direct Communication: WhatsApp allows for one-on-one conversations, making it ideal for personalized customer support.

  • Real-time Support: Provide real-time assistance to your customers for inquiries, complaints, or order tracking.

  • Groups: Create customer groups based on product interests or demographics for targeted communication and engagement.

    • Surveys

  • Using WhatsApp for conducting surveys is an effective way to gather feedback from your customers or audience in a more direct and personal manner.

  • Send individualized surveys directly to your customers. This approach is especially useful for gathering feedback on specific interactions or transactions. Example: After a customer support interaction, you can send: "How was your experience with our support team? Please reply with 1 for great, 2 for okay, and 3 for poor."

  • After collecting responses, analyze the data to identify trends and insights.

    • An Extraordinary Experience Awaits You.