Experia Features
Competitive Advance
- Customization based on client
- Support and enhance customer care
- Ability to integrate with internal system
- user interface supports Arabic and English
- Flexible setup of 2nd and 3rd line of support
Legislative Advantages
- Cloud service in Saudi Arabia
- Ability to host in customer’s data center
- Compatible with Cybersecurity requirements
- Saudi Proprietary software
Practical Features
- Each time a client sends a message to your channels; that client will be dynamically assigned to one of the online agents
- Supervisors can monitor chats and intervene if needed
- Unlimited number of messages
- user interface supports Arabic and English
- High visibility on customer communications
Technical Features
- Cloud solution
- Ability to serve multiple clients at a time
- Ability to easily exchange Text phrases with clients
- Ability to share (location)
- Compatible with all web browsers
- Ability to share rich multimedia files
- Compatible with all operating systems MS Windows, Apple MacOS, Linux
- Ability to automate sending notifications and attachments through integration with internal system
- Export reports (CSV, XLS, PDF
