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WhatsApp to launch ‘Communities’ — more structured group chats with admin controls

Whatsapp is a cross-platform messaging app that allows users to exchange text, audio, and video messages. It also provides a number of features for businesses, WhatsApp is important for businesses because it provides a way for businesses to communicate with customers in real time. WhatsApp can be used to answer customer questions, provide customer support, and even promote new products and services. In addition, WhatsApp is more secure than other messaging apps because it uses end-to-end encryption, meaning that only the sender and recipient can read the messages. This makes it an ideal platform for businesses to communicate with customers who value privacy. Overall, WhatsApp is an essential tool for businesses that want to offer excellent customer service.

In the customer service industry, one of the most important things is being able to respond to customer queries and complaints in a timely manner. This is where the WhatsApp API comes in handy. By integrating the WhatsApp API into your customer service software, you can give your customers the option to contact you via WhatsApp. This will allow you to respond to their queries and complaints more quickly, which will improve customer satisfaction levels. In addition, the WhatsApp API can also be used to send automated messages to customers, such as appointment reminders or special offers. This can help to increase customer loyalty and customer lifetime value.

Chatbots are one of the attractive options that businesses are currently eyeing to create effective and real-time customer service conversations. Moreover, this technology can also be integrated with one of the world’s favorite short message applications: WhatsApp. Businesses are aware that customer care is an important aspect of business continuity. This indicates that customer service is no longer just a support function, but a key driver of customer loyalty and brand perception.

WhatsApp chatbots allow businesses to communicate with their customers in a personal and interactive way. By using natural language processing, chatbots can understand customer queries and respond accordingly. Chatbots can also be used to automate customer support tasks, such as answering frequently asked questions or providing product information. In addition, chatbots can be used to promotional purposes, such as sending updates about new products or services. Overall, chatbots offer a versatile and convenient way for businesses to communicate with their customers.


As you begin the process of developing a WhatsApp application, one of the first things you will need to do is register as a developer on the website. Once you have registered, you will be able to create a new project and select the WhatsApp API. This will give you access to all of the necessary tools and documentation needed to build your app. Next, you will need to generate a unique access token for your application. This token will be used to authenticate your app with the WhatsApp servers. Finally, you will need to purchase an account license in order to use the WhatsApp API. With these steps completed, you are ready to start building your WhatsApp application!